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We are ServiceNow problem solvers: Embark on seamless digital transformation with Evanya. Our dedicated ServiceNow specialists manage every aspect, from setup to maintenance, ensuring excellence. Whether it’s a module, solution, or re-implementation, we deliver rapid results with effective best practices, minimizing technical debt for your organization’s success in the digital age.

SERVICES OFFERED:

ADVISORY AND ARCHITECTURE:

Strategic Guidance and Digital Evolution Consultation

Empower your digital transformation journey with Evanya’s Advisory Services. We provide strategic guidance and architectural expertise to navigate the complex path ahead effectively. Our team assists you in defining and articulating your vision and direction, addressing both technical and organizational challenges. Through facilitated discussions and meticulous preparations, Evanya advisors help define and execute a successful digital transformation plan.

IMPLEMENTATION SERVICES

Accelerate your ServiceNow deployment with our comprehensive implementation services. We begin by employing Advisory and Architecture services to discern the use cases, requirements, and objectives, clarifying the areas where existing ServiceNow platform capabilities can be leveraged and identifying where implementation is necessary. Our Technical Consulting evaluates your current platform and software usage, recommending configuration or customization improvements before considering additional licensing investments. Drawing on our experience, we analyze to minimize customizations, enhancing the long-term maintenance of your ServiceNow platform. We adeptly build custom applications and tailor available functionalities to meet your specific business needs only when essential. Thorough testing and quality assurance ensure that implementations align with design specifications. Employing the SAFe approach, we provide ongoing customer visibility into design and implementation, ensuring continual alignment with your vision and objectives. Trust in our expertise for a wise and efficient ServiceNow implementation.

APPLICATION MANAGEMENT SERVICES:

The Evanya Edge:

Heavy lifters: Access our expert team of ServiceNow professionals to optimize and maintain the platform, freeing your internal resources for strategic initiatives.

Unrivaled Technical Expertise: Backed by decades of ServiceNow experience, our resources uncover key issues, devise creative solutions, shorten implementation timelines, and deliver top-notch outcomes, ensuring seamless integration.

Adaptability: Enjoy flexible service arrangements that seamlessly scale up or down based on your evolving business needs, ensuring optimal resource allocation.

Tackle Challenges Head-On: We address your toughest business challenges and leverage our expertise to optimize the ServiceNow platform, delivering tangible value through measurable KPIs.

Financial Efficiency: Benefit from predictable pricing models, leading to reduced operational costs compared to training and maintaining in-house resources.

Unlock Continuous Improvement: Evanya’s ‘Operate & Enhance’ services empowers you to cultivate and refine your ServiceNow application lifecycle, laying a robust foundation for accelerating value, growth, and cost savings.

Driven by Results and Value: Evanya offers expert resources without the hefty price tag, simplifying processes and fostering exceptional results. Together, we craft meaningful experiences that enhance productivity, guiding enterprise leaders through complex challenges with confidence.

AREAS OF EXPERTISE:

Platform Health and Performance Administration	Incident Response	Upgrade Management
Enhancements	Quality Assurance and Testing Management	Tailored KPI-Driven Platform Optimization Plan with Architectural Guidance

Service Modules:

ITSM

CSM

ITOM

What we do:

ESTABILSH ROBUST IT SERVICES

We assist your company in implementing top-tier ITSM solutions. These solutions not only transform your IT Services but also align them with your business needs, enhancing efficiency and user satisfaction.

ENHANCE CUSTOMER SATIFACTION

We facilitate the creation of streamlined and gratifying customer service processes via Digital Workflows. By automating routine inquiries and unifying your front, middle, and back offices, we ensure seamless support for your external customers.

ANTICIPATE ISSUES IN ADVANCE

We help you manage your selected monitoring tools, cloud platforms, serverless infrastructure, and asset management software to gain full IT infrastructure visibility. Utilize ITOM for proactive disruption pinpointing and crisis root cause identification with AIOps and machine learning.

Key Features:

Streamlined processes:

Incident
Problem
Change
Configuration management

Automated Workflows:

Machine learning
Platform – AI for data
driven decision making

Multi Channel Communication:

Facilitate customer interaction based on their preferences through offering diverse communication channels.
Consolidate all interactions, irrespective of the channel, to provide a unified view.
Empower agents to respond more efficiently and promptly to customer demands.

ITOM Visibility:

Enhance collaboration by providing holistic visibility into your IT infrastructure and services.
Streamline operations by automatically mapping and generating ServiceNow CMDB records.
Designed to accommodate the evolving cloud infrastructure landscape while also supporting legacy on-premises systems.

Virtual and Mobile Agents:

Request products and services.
Services on any devices with AI Powered self-service
Faster issue resolution

Efficient Case Management:

Enhance your case forms to capture essential data and activities pertinent to issue resolution.
Recognize, diagnose, and rectify customer cases efficiently to mitigate the effects of unforeseen disruptions.

ITOM Optimization:

Foster collaboration by ensuring comprehensive visibility across your IT infrastructure and services.
Automate mapping and generation of ServiceNow CMDB records for seamless integration.
Adapt to dynamic cloud infrastructure changes while maintaining support for traditional on-premises systems.

Agent Workspace:

Agents manage workflows more efficiently.
AI assisted workspace for faster issue resolution.
Customize information in single-pane view based on user preferences

Unified Customer Data:

Integrate customer-specific data, including past self-service interactions, live chats or calls, and external information, onto a centralized platform ready for use.
Equip your agents with crucial data for enhanced efficiency and productivity.

ITOM Predictive AIOps

Mitigate critical service disruptions with AIOps, identifying real-time anomalies and understanding issue origins.
Empower IT teams to prioritize critical matters and streamline focus.
Enhance efficiency with a unified platform for insights and action.

Walk-up Experience:

Easy to use mobile and in-person IT Support
On-line access to appointment calendar, reminders and pre-arrival check-in

Sophisticated Task Allocation:

Automatically allocate cases to the optimal agent based on predetermined criteria and routing conditions.
Take into account agent availability, workload capacity, skills, and past experience for efficient assignment.

Process and Workflow Enhancement

Boost process effectiveness and streamline workflows by swiftly pinpointing bottlenecks and inefficiencies.
Automate your business operations in an intuitive, code-free environment using natural language on the ServiceNow Platform.

Field Service Management:

Facilitate complete service delivery by linking field service with other departments, clients, and mobile applications.
Automate routine tasks to allocate the appropriate team, centralize essential information, and optimize work schedules.